Mandeville Fire Department - St. Tammany Fire Protection District #4
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Frequently Asked Questions

What is a Fire Insurance rating?


The fire insurance class rating is based upon fire department and dispatch communications, water supply, quality of the fire department, including adequacy of equipment, sufficiency of staffing, level of training and the geographic distribution of fire companies.

The Property Insurance Association of Louisiana (PIAL) evaluates fire districts and assigns a protection class number from 1 to 10.


A "Class 1 generally represents exemplary fire protection, and Class 10 indicates that the community's fire suppression program does not meet PIAL's minimum criteria.


What is St. Tammany Parish Fire Protection District #4 Fire Insurance rating?


We currently have a Class 2 rating the best in St. Tammany. With adequate public financial support and the hard work of our employees we can maintain this high rating and assist the homeowner in keeping their fire insurance at a lower rate.  

When I call 911 for a medical emergency why does the fire department show up to my house?


If you live in our fire district we provide the first response and advanced life support response (ambulance) within the boundaries of our district.


Why does a fire engine always respond to all medical emergencies?


We do not send a fire engine on every medical emergency. The decision to send additional units with an ambulance is based upon the type of medical emergency and information from the dispatch center.  We know the members of our community demand the best care possible so we respond to each medical emergency with enough trained personnel to provide quality care in order to achieve the best possible outcome for our patients.